Bank Branch Channel Innovation (12M / 50% part time contract) to 30K pm
Title: Bank Branch Channel InnovationDuration: 9-12 months (approximately 50% part time)Salary: HKD 30K per month (depending on abilities) Principal responsibilities - Work with Team Head in formulating strategies to reshape Branch and/or Contact
Centre channels by incorporating technology, working with innovative partners
and with the use of quantitative info (e.g. data analytics) or qualitative intelligence
(e.g. frontline / customer feedback) - Drive synergy on infrastructure builds to maximise reusability across Branches
and Contact Centre, as well as all connected innovation solutions driven by the
team, to best utilise in-scope investments to save development, implementation
& commerciaisation costs. - Propose and implement Branch and Contact Centre channels digitization
projects to drive operation efficiency and productivity, and to create an omni-
channel infrastructure to deliver seamless customer experiences between Digital,
Contact Centre and physical Branch channels. - As owner of Channel strategy and initiatives, be responsible for liaison with
different stakeholders including business partners, risk stewards, lines of
defenses, external vendor/consultant, etc, and make business decisions to drive
measurable benefits - Work with Branch and/or Contact Centre Operations and relevant stakeholders to
develop procedures for new initiatives in order to uplift customer experience, as
well as operation efficiency and effectiveness at Branch and Call Centre - Accountable for frontline and customer feedback on operational effectiveness
and efficiency and in carrying out streamlining projects to cater to those
feedbacks - Collaborate with internal stakeholders and solicit their supports and inputs to
ensure effective execution of the projects and benefit realisation
Qualifications - University degree in Business Administration or a related discipline
- 5 years' hand-on experience on project management & resource portfolio
management in retail banking industry; and/or distribution operations (Branch
and Contact Centre channels) would be an advantage - Excellent interpersonal skills and ability to work independently
- Strong project management skills and stakeholders management skills, with
strong business & analytical mindset - Past experience on data analytics is a plus
- Embrace changes and be adaptable to volatile and complex environment
- Customer centric mindset and ability to manage complex interactions effectively
- Ability to bring divergent ideas to create new and valuable solutions
- Proficiency in both English and Chinese
