Digital Banking Business Analyst (12M Contract) to HKD45K pm
Role: Digital Banking Business Analyst Duration: 1-year Salary: HKD45,000 (depending on experience) Requirements - Accountable for digital business / customer behaviour requirements activities for Investment related projects under Agile methodology
- Acting as a Business Analyst and work with Digital Product Owner (DPO) & Business Product Owner (BPO) to go through design thinking process and generate high level business requirements & customer journey mapping assisted by Customer / Market research
- Drive business & UIUX requirements grooming with Investment Product & other project stakeholders and seek for management feedback
- Creation of business epics and user stories with robust acceptance criteria in committed timescales - seeking endorsement / clearance from project stakeholders and risk stewards as required
- Ensuring digital deliverables meet DPO & BPO requirements and are fit for purpose to release to customers by supporting in-sprint testing, pre-release UAT and live test
- Responsible for in-depth impact analysis and technical feasibility study of customer journeys to support Front-end & Back-end solution design
- Review user journey design & copies prepared by UIUX team with project stakeholders
- Facilitating the collaboration with specialists across disciplines such as DPO, BPO, Scrum Master, UIUX Designer, Tech Lead, Engineering, and Quality assurance
- Identify key risks, issues and interdependencies and provide appropriate mitigation strategies or escalation as appropriate
- Work closely with Investment Product, Marketing and Digital Commercialization team for external & internal customer communication plan upon new product / major system enhancement launch
Qualifications: - Strong analytical ability and problem-solving skills, excellent attention to detail and the ability to see things through to completion. The ability to quickly understand customer and operational considerations such as risk
- At least 2 years' experience of supporting requirements management activities to support the delivery of digital transformation across the bank
- Solid understanding of digital Investment application & servicing journeys is highly preferred
- Strong communication skills, in both written and verbal, to escalate blocker / critical risk & issues, if needed
- Excellent understanding of Design thinking, customer centric design, Agile project methodology / framework and best practices
- Able to balance risks / efforts and benefits and optimize cost effectiveness and customer experience
- Have "Think out of the box" & "Can do" mindset - think how to remove blockers to achieve the goal instead of identifying the current limitations/constraints to achieve the goal
- Willing to move from comfort zone and embrace new technology & challenges
- Experience of relevant tools such as JIRA, Confluence and be comfortable to use Microsoft Teams for day-to-day communications within the POD team
- Excellent negotiation and relationship management skills to satisfy a wide range of internal and external stakeholders with conflicting priorities
