A leading global reinsurance company, provides clients with a diverse range of innovative solutions to manage risk. With deep expertise and advanced financial capabilities, the company commits to rebuilding businesses and communities after risk events around the world.
Reporting to the regional head of the claims department, you will be defining the SEA regional claims strategy and its execution whilst overseeing end-to-end claims handling for life and health treaties and facultative business.
Key Responsibilities - Develop and deliver a claims strategy aligned with business priorities; ensure consistent claims standards across markets while allowing for appropriate local adaptation; represent the claims function in senior leadership and cross-functional governance forums.
- Oversee end-to-end life and health claims management across multiple products and distribution arrangements; ensure accurate, timely adjudication and settlement, including complex and high-severity cases; implement process improvements, quality controls, and effective fraud risk management practices.
- Maintain compliance with applicable regulations and internal policies across multiple jurisdictions; ensure strong controls, documentation, and audit readiness; monitor regulatory developments and update procedures and training as needed.
- Serve as a key claims point of contact for external partners and internal stakeholders; manage sensitive negotiations and escalations; provide technical guidance, clear communication, and issue resolution to support relationship strength and retention.
- Review claims data and experience trends to generate insights for underwriting, pricing, product, and risk stakeholders; recommend actions to improve outcomes, customer experience, and portfolio performance.
- Lead, coach, and develop a high-performing claims team; build a culture of technical excellence, collaboration, and continuous improvement through capability building and performance management.
What we are looking for - 10+ years or more in relevant life and health insurance/reinsurance claims, with Asia regional exposure being essential.
- University degree qualification, preference on Life Science, Finance, or equivalent subjects.
- Professional Qualification similar to FLMI, ALHC, CRC, CDMS, CCM are advantageous.
- Excellent knowledge of regulatory frameworks, cross-border operations, regional healthcare systems, and cost drivers across South East Asian markets would be essential.
- Fluent command of English. Mandarin and/or Cantonese proficiency would be advantageous.
- Demonstrated ability to contribute effectively within a high-performance team.
- Excellent influencing, negotiation, and presentation skills would be advantageous.
