A leading global reinsurance company, provides clients with a diverse range of innovative solutions to manage risk. With deep expertise and advanced financial capabilities, the company commits to rebuilding businesses and communities after risk events around the world.
Reporting to the director of the claims department, you will be managing the end-to-end claims handling for life and health treaties and facultative business.
Key Responsibilities - Assess and process claims in line with applicable contract terms, internal policies/standards, operational guidelines, and delegated authority limits.
- Review, validate, and approve periodic claims listings/reporting (e.g., bordereaux) within assigned authority, ensuring accuracy, completeness, and appropriate documentation.
- Deliver responsive, professional service to external partners and internal stakeholders, meeting agreed turnaround times and quality measures.
- Plan and conduct claims audits and reviews; document findings, root causes, and actionable recommendations in formal reports.
- Monitor partner adherence to agreed claims handling requirements and reporting standards for ongoing/automatic arrangements, escalating non-compliance where needed.
- Identify operational risks, control gaps, and service issues in day-to-day claims handling, audit activity, and reporting; escalate and track remediation actions.
- Coordinate and support partner-facing engagement such as meetings, training sessions, audits, and case discussions to improve consistency and outcomes.
- Build and maintain effective working relationships with partner claims teams and relevant stakeholders to support efficient communication and case resolution.
- Provide guidance, training, and coaching to junior team members and contribute to process improvement and claims digitalization/automation initiatives.
- Complete additional duties and projects as assigned.
What we are looking for - 10+ years or more in relevant life and health insurance/reinsurance claims, with exposure in Hong Kong and Singapore being essential.
- University degree qualification, preference on Life Science, Finance, or equivalent subjects.
- Professional Qualification similar to FLMI, ALHC, CRC, CDMS, CCM are advantageous.
- Excellent knowledge of claims assessment and management requirements for automatic business would be essential.
- Fluent command of English. Mandarin and/or Cantonese proficiency would be advantageous.
- Demonstrated ability to contribute effectively within a high-performance team.
- Excellent influencing, negotiation, and presentation skills would be advantageous.
