Title: CAO Office Communications Manager Duration: 12 months Salary: HKD 28,000 per month (depending on experience) Team: COO/CAO Office Performance Services (also known as CAO Office) is the driving force behind the COO Office, delivering strategic operational management and fostering a collaborative, high-performing culture.
We are seeking an accomplished Assistant Operational Management Manager (GCB6) with deep expertise in communication and marketing to elevate the COO Office’s brand and reputation, drive impactful people strategies, and manage our Management Trainee Programme
Core Requirements Summary - Communications
- Marketing
- Staff Engagement
- Chinese Language skills
Principal Responsibilities (1) Communications - Support the development and execution of communications and marketing strategies to position the COO Office as a centre of excellence internally and externally.
- Assist in planning and delivering multi-channel campaigns, leveraging digital platforms (e.g., intranet, email, social channels where applicable) to strengthen brand visibility and reputation.
- Create and edit high-quality content, including leadership messages, announcements, speeches/talking points, presentations, newsletters and thought leadership pieces tailored to diverse audiences.
- Track and report on communication effectiveness (e.g., engagement metrics, feedback), and recommend improvements based on insights.
- Provide communications support for key COO Office initiatives, including change communications and business updates, in partnership with relevant stakeholders.
(2) Staff Engagement (including Management Trainee programme administration) - Plan and deliver staff engagement activities such as townhalls, offsites, learning sessions and culture-building initiatives to promote an inclusive, collaborative workplace.
- Coordinate MT development activities (e.g., onboarding, rotations support, mentoring touchpoints, learning events) to help build a strong pipeline of future leaders. Gather feedback from participants and stakeholders, prepare programme updates, and support continuous improvement of engagement and MT initiatives.
- Provide support to broader COO Office business management initiatives that promote innovation, operational excellence and continuous improvement (as required).
Requirements - University degree in communication, marketing, journalism, business administration, or a related field.
- At least 5 years’ experience in communication, marketing or staff engagement. Banking experience is a plus, but not essential.
- Demonstrated ability to develop and deliver impactful communication programmes and people strategies.
- Strong stakeholder management skills, with confidence in engaging senior leaders and managing multiple priorities.
- Creative, strategic thinker with excellent project management and interpersonal skills.
- Experience in staff development, capability building, and managing talent programmes.
- Proficiency in digital communication tools; photo and video editing skills are advantageous.
- Excellent command of written and spoken English and Chinese.
- Growth mindset and resilience to embrace change, overcome challenges, and foster creativity and connectivity.
- Strong sense of ownership and a service-oriented approach to ensure efficient and effective customer service processes.
