Title: Digital Cards Projects Business Analyst Duration: 12 months Salary: HKD45,000 per month (depending on experience) As one of the leading banks in Hong Kong, we provide extensive digital services on both online and mobile platforms. Facing an ever-growing need for innovative digital solutions, services and platforms, our digital banking capabilities offer an extensive range of products and services that serve over half the adult population in Hong Kong.
We are seeking high caliber professionals to join our department as
Digital Business Analyst.
Key Requirements - Immediately available
- At least 2 years of BA/QA working experience in Credit/Debit Card Mobile Wallet provisioning projects in banking industry
- Chinese language skills
Principle Responsibilities - Accountable for Digital requirements activities for Credit / Debit card related projects under Agile methodology
- Acting as a Business Analyst and work with Digital Product Owner (DPO) & Card Product Owner (BPO) to go through design thinking process and generate high level business requirements & customer journey mapping assisted by Customer / Market research
- Drive business & UIUX requirements grooming with Card Product & other project stakeholders and seek for management feedback
- Creation of business epics and user stories with robust acceptance criteria in committed timescales - seeking endorsement / clearance from project stakeholders and risk stewards as required
- Ensuring digital deliverables meet DPO & BPO requirements and are fit for purpose to release to customers by supporting in-sprint testing, pre-release UAT and live test
- Responsible for in-depth impact analysis and technical feasibility study of customer journeys to support Front-end & Back-end solution design
- Review user journey design & copies prepared by UIUX team with project stakeholders
- Facilitating the collaboration with specialists across disciplines such as DPO, BPO, Scrum Master, UIUX Designer, Tech Lead, Engineering, and Quality assurance
- Identify key risks, issues and interdependencies and provide appropriate mitigation strategies or escalation as appropriate
- Work closely with Card Product, Marketing and Digital Commercialization team for external & internal customer communication plan upon new product / major system enhancement launch
Qualifications - Strong analytical ability and problem solving skills, excellent attention to detail and the ability to see things through to completion. The ability to quickly understand customer and operational considerations such as risk
- At least 2 years' experience of supporting requirements management activities to support the delivery of digital transformation across the bank
- Solid understanding of digital Credit / Debit card acquisition, servicing & rewards management journeys is highly preferred
- Strong communication skills, in both written and verbal, to escalate blocker / critical risk & issues, if needed
- Excellent understanding of Design thinking, customer centric design, Agile project methodology / framework and best practices
- Able to balance risks / efforts and benefits and optimize cost effectiveness and customer experience
- Have "Think out of the box" & "Can do" mindset - think how to remove blockers to achieve the goal instead of identifying the current limitations/constraints to achieve the goal
- Willing to move from comfort zone and embrace new technology & challenges
- Experience of relevant tools such as JIRA, Confluence and be comfortable to use Microsoft Teams for day-to-day communications within the POD team
- Excellent negotiation and relationship management skills to satisfy a wide range of internal and external stakeholders with conflicting priorities
