Job Details

Title: Fraud Management Manager
Duration: 6-7 month contract
Salary: up to HKD 50,000 per month (depending on experience)

• Chinese language required (Cantonese/Mandarin)
• MUST have solid experience on mule account control, + fraud experience is a plus

We are currently seeking a high caliber professional to join our department as Manager Fraud Management


Principal responsibilities

• Strengthen and oversee the RBW fraud and mule control framework, ensuring compliance, risk mitigation, and operational efficiency.
• Coordinate responses to fraud and mule incidents, customer complaints, and regulatory enquiries, including after-hours support and business trip when required.
• Assess and address current and emerging fraud risks, implementing effective controls and recommending improvements.
• Utilize data analytics and machine learning to identify fraud trends and enhance detection strategies.
• Act as the first line of defense, advising on fraud risk appetite and supporting prevention, detection, and investigation activities.
• Deliver fraud awareness training and support new business initiatives with risk assessments and control design.
• Monitor controls, escalate deficiencies, and support ad-hoc requests from line manager and department head.

Operational Responsibilities

• Lead investigations into fraud and scam cases, ensuring compliance with policies and regulations.
• Conduct Interview, analyze transactions, assess customer behavior, and document findings.
• Prepare reports for internal and regulatory review, support chargeback and recovery processes, and oversee offshore fraud teams.
• Drive process improvements and provide training on best practices.
• Work in non-HASE premises when required

Qualifications

• Degree or equivalent in a relevant field.
• At least five years' banking experience, with knowledge of fraud risk, AML, and regulatory requirements. Candidate with less experience would be considered as Assistant Manager Fraud Management
• Strong analytical and stakeholder management skills.
• Proficient in English and Chinese.
• Able to work effectively under pressure.