Data Analytics AI ML and CRM Manager (12M Contract to HKD50K pm
Title: Data Analytics AI ML CRM Manager Duration: 12 months Salary: HKD50,000 per month (depending on experience) Specific requirements - Strong commitment in taking new challenges, self-motivated and innovative
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
- With experience in AI related projects i.e. AI agents and AI RAG
- Strong Python and SQL skills
- Experience working in data-related roles or campaigns
- Good communication, analytical and project management skills
Principal responsibilities - Accountable for delivering the digital messaging propositions across various legacy and new digital platforms - including but not limited to eDM, SMS, MMS, Push Notifications as well as other future channels/devices
- Providing the best-in-class delivery in digital messaging from initial scoping with business units through to the end-to-end development lifecycle as well as post implementation support and measurement
- The role holder will be a key member of the cross functional delivery teams comprising of participants from business, analytics and data teams that possess a wide range of skills that include and not limited to analysis, market understanding, design, optimization, technology and testing
- The role holder will strive to ensure flawless execution of digital value added messaging and will provide operational insight and offer a pragmatic approach to design, manufacture and deployment of these messages at the most optimal level.
- To collaborate with business and perform hands-on analytics for campaign lead generation as well as tracking
- To understand the business and identify/share business insight from analytics works
Requirements: - University degree in Statistics, Data and Information Management, Mathematics, Computer Science or other related discipline
- Minimum 2 years' retail banking experience in information and data management
- Strong self-motivation, organization, multi-tasking, problem solving and influencing skills
- Ability to communicate effectively with business, operation and technology teams
- Solid understanding of digital messaging technology (such as SFMC, AEM, etc.)
- Hands-on experience and knowledge in the end-to-end content development lifecycle as well as post implementation support and measurement
- Knowledge and/or experience in SAS, SQL, Tableau/QlikSense, Python, Pega is preferred
- Detail-oriented and zero tolerance on quality/accuracy issue
- Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery
