UI/UX Assistant Manager (12M Contract) to HKD35K pm
Title: Assistant UI/UX Manager Duration: 12 months Salary: HKD25,000 - 35,000 per month (depending on experience) Gratuity: 10% of salary earned upon contract completion Chinese language required Responsibility - Explore and validate the needs of customers' needs, pain points and requirement by applying the appropriate research methodology to help inform UX direction and solve key issues in hand
- Collaborate with different product managers and project teams in understanding their needs, make suitable recommendation and design research plans to align with overall product strategy
- Conduct different types of research, workshops, interviews and usability testing for different products during all phases of design
- Manage all research preparations including recruitment, screening of participants and scheduling of sessions; manage external research vendors for larger scale projects
- Conduct user interviews, workshops and usability testing, interpret and synthesize data
- Analyse data and key learning to develop actionable recommendations to key stakeholders
- Present and communicate research analysis clearly and be able to present to key stakeholders effectively
- Able to sell, support, explain, and simply present usability approach and research to various audience types from sophisticated design experts to non-designers
- Collaborate closely with other teams to ensure relevant data/insights are incorporated
- Advocate the benefit of user-centered design approach to the wider organisation
- Support UX designer in creating design concepts, wireframes and clickable prototype for usability testing and / or design concept testing
Requirement - At least 3 years of experience working in research and UX related industries
- Ability to solve complex design research challenges
- Have working knowledge on different types of research methodologies, both quantitative and qualitative
- Hands on experience in all aspects of design research, including recruitment, scheduling and logistics; understanding protocol; moderation skills; analysis; research deliverables and presentation of deliverables
- Ability to communicate effectively with colleagues, stakeholders and vendors, previous experience in research vendor management is a plus
- Ability to deliver results on time and within budget
- Open to explore different types of research methodologies; flexible in approaches to see opportunities for design research
- Ability to work with multiple parties both internal and external to the bank
- Be able to advocate customer-centric approaches within the bank
- Comfortable with ambiguity yet be able to work through uncertainty
- Strong strategic, analytical, and problem-solving skills
- Strong verbal and written communication skills with the ability to influence the design team, stakeholders, product managers and others.
- Proven collaborative and teamwork skills
- Strong project management skills and be able to work under pressure
- Passionate about UX design and putting user first
- Understand UX basics such as personas, user journeys and flows, wireframing and conducting usability studies,
- Working Knowledge in using design and prototyping tools, such as Figma
- Have the drive the change the status quo
- Last but not least, curious about people
