Job Details

Title: CRM Data Analytics Manager (AI Product Manager)
Duration: 12-month contract
Salary: up to HKD 55,000 per month (depending on experience)

• Chinese language required (Cantonese/Mandarin)

We are currently seeking high caliber professionals to join our department as Manager Data Analytics and CRM (AI Product Manager)
 
Principal Responsibilities:

• Define the end-to-end vision and roadmap for AI products aligned with the bank's strategic objectives and customer/advisor needs
• Cross-Functional orchestrator between non-technical stakeholders (compliance, business, front-office leads) and technical teams (data scientists, AI engineers, UX designers)
• Develop and maintain Product Requirements Documents (PRDs), and support rapid prototype/PoC development to facilitate solution architecture design
• Establish and track KPIs (e.g., model accuracy, ROI) to continuously measure, evaluate, and scale successful AI prototypes into enterprise-wide deployments
• Highly sensitive to state of business and anticipative of business problems and priorities
• Ensure timely and quality analytics deliverables to satisfy business needs effectively under the dynamic business environment
• Collaborate with different teams to ensure the successful implementation of AI solutions with well-defined performance measurement
• Sharing knowledge and good practice, working collaboratively with different parties to create a productive, diverse and supportive working environment
• Adhere to bank policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities

Requirements:

• University degree in Statistics, Mathematics, Computer Science, Engineering, Business or other related discipline
• Minimum 5 years in product management, data analytics or technical roles, ideally within financial services, fintech, or data-intensive technology platforms
• Understanding of AI model architectures (Large Language Models, NLP) and frameworks like RAG (Retrieval-Augmented Generation) and vector databases
• In depth knowledge and experience with machine learning/AI techniques and algorithms
• Familiar with the collaboration tools (e.g., Jira, Confluence) and prototyping tools (e.g., Figma)
• Exceptional storytelling, stakeholder management, and the ability to drive alignment under ambiguous circumstances
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery