Ass't Distribution Innovation & Experience Mgr (12M Contract) to HKD31k pm + 10%
Title: UI/UX Content DesignerDuration: 12-month contract Salary: up to HKD31K pm + 10% gratuity ** Chinese language required (Cantonese/Mandarin) Principal responsibilities - Partner with Team Head to define channel strategies that reshape Branch channels, combining customer-centric design, digital capability and operational know-how.
- Shape strategies using both quantitative insights (data/analytics) or qualitative intelligence (e.g. frontline / customer feedback), and track success through cost and benefit realization
- Identify and drive innovative solution to optimise Channel services and capabilities: setting success measures, leading delivery and monitoring outcomes.
- Coordinate Management reporting and workgroup governances, collaborate with internal stakeholders to secure support and ensure initiatives are executed effectively and deliver agreed KPIs
- Lead commercialisation activities to enable channel migration and behavioral changes, including designing and running incentive / adoption campaigns, deliver customer and frontline communications, and build adoption / performance tracking.
Requirements - University degree in Business Administration or a related discipline
- Hands-on experience marketing & commercialization, or programme management in retail banking industry.
- Knowledge in Branch Operation or Exposure in Innovative Technology would be an advantage
- Excellent interpersonal skills and ability to work independently
- Strong project management skills and stakeholders management skills, with strong business & analytical mindset
- Customer centric mindset and ability to manage complex interactions effectively
- Ability to bring divergent ideas to create new and valuable solutions
- Proficiency in both English and Chinese
