Title: Assistant IT Manager Duration: 12 months Salary: HKD40,000 per month (depending on experience) Chinese language requirement Role purpose Join the local IT team to support day-to-day IT administration and act as a practical first point of contact for business IT enquiries. You'll help the IT Manager maintain oversight of departmental IT matters, coordinate with internal bank IT teams and external vendors, and deliver fit-for-purpose solutions to meet business demand. You'll also provide occasional IT development support (e.g., VBA/Python automation).
Key responsibilities IT administration & request handling - Handle and track IT administrative requests (e.g., access/entitlement requests, onboarding/offboarding support, standard IT service requests) via the agreed bank channels/tools.
- Maintain accurate records, evidence, and timely status updates for requests, issues, and follow-ups.
- Support local documentation (how-to guides, FAQs, team knowledge base) to reduce repeat enquiries.
Business engagement & departmental oversight support - Respond to business team IT enquiries, triage issues, and route to the appropriate resolver groups.
- Support the IT Manager with visibility of open items, risks, and priorities across departmental IT matters (e.g., recurring issues, upcoming changes, dependency tracking).
- Identify opportunities to streamline request handling and improve user experience through standardisation and automation.
Vendor & internal IT liaison - Liaise with external service providers and internal bank IT teams to progress incidents, requests, and solution delivery.
- Coordinate requirement gathering, scheduling, testing support, and implementation follow-up for agreed solutions.
- Track delivery against timelines and communicate clearly with stakeholders on progress, blockers, and next steps.
Local IT Tools / light development support (occasional) - Develop and maintain small utilities, scripts, and automation for end users and operational efficiency (primarily VBA and Python).
- Assist with troubleshooting and enhancement of local IT tools (e.g., Excel-based solutions), including basic testing and documentation.
- Follow local IT tools governance expectations (e.g., version control, documentation, handover, and appropriate controls).
Required skills & experience - Experience in an IT support / IT administration / local IT coordination role (ideally within a regulated enterprise environment).
- Strong hands-on technical capability, including: Excel VBA (mandatory) Python scripting (mandatory)
- Strong troubleshooting, request triage, and stakeholder management skills; able to communicate clearly with both technical and non-technical users.
- Ability to manage multiple concurrent requests with good attention to detail and a strong sense of ownership.
Advantageous (nice to have) - Bloomberg Terminal knowledge/support experience.
- Knowledge or practical exposure to AI / Generative AI concepts and tools (e.g., using AI assistants for productivity, basic prompt engineering, understanding automation opportunities, or integrating AI capabilities into simple workflows where appropriate).
- Experience supporting local IT Tools solutions in business-critical environments.
- Familiarity with basic data handling (CSV, APIs, database fundamentals) and automation approaches.
Behavioural expectations - Service mindset: responsive, structured, and solutions-focused.
- Accountability: follows through, escalates early when needed, and keeps stakeholders informed.
- Collaboration: works effectively across business teams, IT functions, and vendors.
Contract details - Contract type: Agency contractor
- Location: Hong Kong / Hybrid pattern
- Duration: 1 year
- Working hours: Mon-Fri, local business hours
- Start date: As early as possible
