Junior Fraud Operations Specialist (12M Contract) to HKD30K pm + 10% completion
Title: Junior Fraud Operations SpecialistDuration: 12-month contract Salary: up to HKD30K per month (depending on experience) + 10% completion bonus ** Chinese language required (Cantonese/Mandarin) Principal responsibilities
- Responsible for identifying fraudulent activity on various products, across multiple platforms, to protect Company assets and our customers.
- Maintain quality and risk management standards, including conducting sample checking, performing call listening/reviews, where required, and providing review summary updates to stakeholders.
- Manage projects supporting Fraud Operations for system enhancements / development / AI initiatives, ensuring clear scope, timeline, stakeholder alignment, and delivery outcomes.
- Drive continuous improvement by identifying opportunities to streamline processes and automate manual tasks; maintain trackers, coordinate follow-ups with stakeholders, and manage milestones and deadlines through delivery.
- Support operational resilience, insights consolidation and trainings, such as trend analysis and visualization, deliver briefing or feedback sharing sessions to teams.
- Support control cadence activities (e.g., follow-up actions tracking, access log upkeep, system/application process documentation updates).
- Support ad hoc tasks and initiatives assigned, including urgent investigations, reporting requests, and administrative support (e.g., preparing meeting materials/minutes, coordinating schedules, keeping documentations, and following ups) as needed.
Qualifications
- University graduates (Business, Finance, Accounting, Statistics, Computer Science, Data/IT or related disciplines).
- Logical, structured thinker with strong attention to detail and a habit of documenting work clearly.
- Interest in automation and continuous improvement; familiarity with AI tools for productivity and exposure to tools such as MS Word, Excel, PowerPoint, Access, Power Query, VBA are advantages.
- Ability to develop VBA solutions or design and deliver end-to-end data processing tools, translating business requirements into stable, user-friendly automation.
- Self-motivated and comfortable working with numbers, reports and multiple systems; able to prioritize and manage deadlines in a fast-paced environment.
- Strong interpersonal, presentation and communication skills and confidence to speak with different stakeholders when needed; contact center /customer service exposure is a plus.
- Resilient, responsible, and able to work independently while collaborating well with teammates and stakeholders.
- Proficiency in English and Chinese; Putonghua is an advantage.
