Title: Community ManagerSalary: to HKD 32K per month depending on experienceDuration: 12 months ** Chinese language required (Cantonese/Mandarin) We are looking for a skilled Community Manager to manage the day-to-day operations of an interactive customer community for our client. This community provides Mainland customers with an online platform to exchange their banking experiences in HK and co-create banking journeys with the bank to best meet the needs of Mainland customers. It also promotes customer advocacy through word-of-mouth marketing.
Principal responsibilities - Reviewing posts and comments published in the community by members on a daily basis
- Responding to customer posts and answering simple, unauthenticated inquiries
- Staying alert to incidents and complaints and escalating them as appropriate
- Sharing engaging posts related to banking topics that Mainland customers are interested
- Compiling a monthly newsletter with a member activity dashboard
- Creating engagement activities to maintain member interest and participation
- The candidate may be required to work specific hours on weekends and public holidays based on business needs.
Requirements - University degree holder
- Excellent communication skills in both verbal ( Putonghua & Cantonese) and written Chinese (simplified & traditional ) and English
- Have good understanding of social media trends and popular culture of Mainland China, with a good sense of humor
- Good analytical skills and attention to detail
- Prior experience in banking or social media content management is an advantage
