Job Details

Title: Business Analyst
Salary: to HKD 55K per month depending on experience
Duration: 12 months

• Chinese language required (Cantonese/Mandarin)
• Reporting to: Digital Product Owner / Digital Product Manager (Loans)

Role purpose
The Senior Digital Business Analyst is accountable for end-to-end business analysis across digital loans initiatives, translating business goals into clear, prioritised and testable requirements that drive digital conversion and sales via our client's platforms.

Principal responsibilities

• Business analysis & requirements ownership
• Own the preparation of business requirements for digital loans product deliveries, ensuring clarity, completeness, and alignment to business outcomes (e.g., conversion, sales, customer engagement).
• Elicit requirements through workshops, stakeholder interviews, journey reviews, and data insights; translate into epics, features, user stories and acceptance criteria.
• Maintain strong traceability from business objectives → requirements → delivery scope → test coverage → release outcomes.
• Backlog management & Agile delivery
• Partner with the Digital Product Owner to shape and manage the product backlog, including prioritisation support, story grooming, and sprint readiness.
• Lead backlog refinement sessions and ensure stories meet "Definition of Ready" and are sized appropriately for sprint planning.
• Support sprint execution by clarifying requirements, managing scope questions, and ensuring alignment across delivery disciplines.
• Quality, UAT & release readiness

Ensure digital deliverables meet stakeholder expectations and are fit for customer release by supporting:

• in-sprint validation and story acceptance,
• pre-release UAT planning and execution,
• live testing / post-release verification.
• Define UAT approach, test scenarios and acceptance criteria; coordinate defect triage and prioritisation with QA and Engineering.
• Cross-functional collaboration
• Facilitate collaboration across UI/UX, Engineering, Solution Architecture, QA, Operations, and business stakeholders to deliver outcomes efficiently.
• Act as a key "translator" between business and technology, ensuring complex loans concepts are understood and implemented correctly.
• Key deliverables
• High-quality epics/features/user stories with clear acceptance criteria and non-functional considerations.
• Well-maintained backlog in JIRA with prioritisation rationale and dependencies managed.
• UAT scenarios, test evidence coordination, and release readiness sign-off support.
• Clear documentation in Confluence (journeys, requirements, decisions, assumptions, risks).
• Insight-driven recommendations to improve conversion, usability, and customer experience.

Requirements

• Essential experience and qualifications
• Strong analytical and problem-solving skills with high attention to detail; able to navigate complex business dynamics.
• University degree; relevant qualifications in Technology, Finance, eCommerce or related disciplines preferred.
• 5+ years experience in loans product management / project management / digital business analysis, with proven delivery of online sales and/or digital platform initiatives (banking/financial services exposure strongly preferred).
• Strong communication skills (written and verbal) with ability to explain complex/technical topics to varied audiences.
• Solid understanding of User-Centred Design and Agile delivery methodologies, frameworks and best practices.
• Proficiency in English and Chinese; Putonghua preferred.
• Hands-on experience with JIRA and Confluence for delivery management and documentation.
• Preferred experience
• Experience using analytics and design/prototyping tools such as Looker and Figma (or equivalent).
• Experience working on digital loans journeys
• Familiarity with experimentation (A/B testing), funnel optimisation, and digital performance metrics.
• Competencies / behaviours
• Open-minded, self-motivated, collaborative, and accountable with a strong sense of ownership.
• Comfortable working across boundaries and influencing stakeholders without formal authority.
• Able to lead by example, coach others, and raise the overall quality bar for delivery.