Global Investor Distribution Solutions (GIDS) provides information processing and computer software services and products. The Company’s operating segments include financial markets, customer management, professional services, and output solutions. GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.
Job Description
This varied and high paced role involves a combination of leading people and responsibility for the team’s processing of unit movements Applications, Redemptions, Transfers and Switches, providing reporting deliverables to key clients, and for delivering these requirements in high quality, timely and accurate manner.
Key responsibilities:
- Delivery of client reporting accurately & within SLA requirements. Immediate escalation of any quality or timeliness issues to Head of Business Process Operations.
- Team leadership, positive role model; meeting with the team members 1-1 on a regular basis
- Timely completion of performance appraisals and performance management
- Documenting User Guides
- Maintaining documentation such as procedures and checklists
- Ensuring that all unit movements are complete ahead of finalising reporting deliverables
- Adherence to business processes
- Level of staff engagement/morale and delivery against agreed standards within the team
- Quality and accuracy of processing
- Meeting of all client deadlines
- Process and service delivery improvement initiatives
- Adherence to client business rules and compliance policies
Internal:
- Dealing team
- Specialist team
- Registry Management team
- Payments and Rec’s team
- CST
- Clients-Fund managers
- Clients – Custodians
- External service providers
- Excellent written and verbal communication
- Quality service orientation/continuous improvement
- High level of accuracy and attention to detail
- Spread sheet and analytical skills
- Planning and organising
- Customer service focus and a passion for service delivery
- Excellent Problem Solving Skills and demonstrated initiative
- Ability to build strong relationships with internal stakeholders
- Ability to work well under pressure, maintaining professionalism
- A ‘can do’ approach and an ability to operate effectively within a dynamic and high performing environment
- Demonstrated drive and commitment towards attaining the highest possible standards
- Tenacity and resilience
- Ability to work effectively and consultatively within a diverse team environment
- 7+ years Financial Services experience
- 4+ years Unit Registry experience
- 1+ years team leadership, demonstrated people leadership experience
- Good knowledge of the financial services industry particularly funds management, custody and platforms
- Sound knowledge on the AML/KYC rules is a must and requirements as per the AUSTRAC AML guidelines an advantage.
- Proficiency in English, both written and verbal, is required to effectively communicate with team members, clients, and stakeholders
- Very good knowledge of Microsoft Office suite
- Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – 6 minutes’ walk from Phromphong BTS or 10 minutes’ walk from Sukhunvit MRT
- Your Future: Retirement Program, Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays, Business Leave, Maternity Leave, Ordination Leave
- Your Wellbeing: Medical, Dental, Vision, Life Insurance, Annual Health Check Up, Employee Assistance Program, Parental Leave, Well-Stocked Pantry and Provident Fund Contribution
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Hands-On, Team-Customized, including company University
- Paid further education opportunities for employees who are eligible
- Extra Perks: Bonus Scheme, Stock(s) Allocation for employees who are eligible
- Welfare Committee: Discounts on fitness clubs, travel and more!
