What You Will Get To Do:
- Primary responsibilities are to directly deliver and coordinate L3 support activities.
- Work closely with Level 1 and Level 2 support teams, engineering, product development, and quality assurance teams to resolve issues.
- Within your own area of competence, and following agreed procedures, investigates issues and other requests for support and determines appropriate actions to take.
- Work is allocated via a Team Leader.
- Also potentially participates in providing Service Desk phone coverage.
- Within your own area of competence, provide correct responses to requests for support by means of for example: making modifications to system parameters, developing workarounds or site-specific enhancements, reconfiguring systems, changing operating procedures, producing additional documentation, or escalating requests to systems development staff.
- Ensures all work is carried out and documented in accordance with the required standards, methods and procedures.
- Provides detailed personal advice and guidance to all users in the effective use of systems, products and services available to them; demonstrates ingenuity in applying knowledge to non-standard situations.
- Liaises with systems development staff on a defect fix.
- Plans and organizes own work effectively. Undertakes assignments in a systematic manner.
- Work on the Support Hotline on-call as per rostered hours (after a qualifying period).
- Be able to work 7 AM – 4 PM Bangkok time.
What You Will Bring:
- Thai person required
- Bachelor’s degree in computer engineering/ computer science/ mathematics or related field.
- 2-5 years’ experience in application support role.
- For 1-2 years in financial application support would be an advantage
- Having a good knowledge of Mutual Fund/Unit Trust will be a plus.
- Excellent written and verbal communication skills with the ability to confidently liaise with a variety of internal and external stakeholders, both technical and non-technical, will be required to support the global client base.
- Excellent technical and problem-solving skills, with the ability to quickly adapt solutions in response to customer feedback.
- Possesses strong interpersonal skills, especially in handling contacts of all types and at all levels.
- Having knowledge of C++, API, SQL, Oracle, any Application server and Databases.
- Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – 6 minutes’ walk from Phromphong BTS or 10 minutes’ walk from Sukhunvit MRT
- Your Future: Retirement Program, Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays, Business Leave, Maternity Leave, Ordination Leave
- Your Wellbeing: Medical, Dental, Vision, Life Insurance, Annual Health Check Up, Employee Assistance Program, Parental Leave, Well-Stocked Pantry and Provident Fund Contribution
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Hands-On, Team-Customized, including company University
- Paid further education opportunities for employees who are eligible
- Extra Perks: Bonus Scheme, Stock(s) Allocation for employees who are eligible
- Welfare Committee: Discounts on fitness clubs, travel and more!
