Global Investor Distribution Solutions (GIDS) provides information processing and computer software services and products. The Company’s operating segments include financial markets, customer management, professional services, and output solutions. GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.
Job Description
This is a varied and high paced role with responsibility processing of new and additional applications, redemptions, transfers, switches, static data/adviser updates and providing reporting deliverables to key clients in high quality, timely and accurate manner.
Core Skills and Attributes:
- Excellent written and verbal communication
- Quality service orientation/continuous improvement
- Elevated level of accuracy and attention to detail
- Spread sheet and analytical skills.
- Planning and organising
- Strong business and analytical capabilities
- Strong reconciliation and problem-solving skills
- Customer service focus and a passion for service delivery
- Excellent critical thinking skills and demonstrated initiative.
- A ‘can do’ approach and an ability to operate effectively within a dynamic and high performing environment.
- Demonstrated drive and commitment towards attaining the highest possible standards.
- Tenacity and resilience
- Ability to build strong relationships with internal stakeholders.
- Ability to work well under pressure, maintaining professionalism.
- Ability to work effectively and consultatively within a diverse team environment.
- Knowledge on the AML/KYC rules and requirements as per the AUSTRAC AML guidelines is an advantage.
- Managing and processing of timetabled workloads
- Meeting deliverables per SLA’s and agreed timetables.
- Assisting the Team Leaders and Head of Business Process Operations with projects and enhancements
- Collaborating effectively with the team and other internal/external stakeholders, including offshore operations team
- Delivery of client reporting accurately & within SLA requirements.
- Immediate escalation of any quality or timeliness issues to the Team Leaders and the Head of Business Process Operations.
- Documenting User Guides
- Maintaining documentation such as procedures and checklists
- Provide high quality internal and external service.
- Meet and actively monitor all team deadlines, with any issues escalated and communicated appropriately to managers and all stakeholders.
- Consulting with Internal stakeholders to collect any additional information required to progress with investigations.
- Collaborate with other teams within operations team to deliver optimum outcomes.
- Ensure appropriate testing assurance is completed for Trust Architect releases, BCP testing etc.
- Assisting with Dealing / Registrar Team projects and client onboarding as required.
- Providing SME support to both onshore and offshore team with regards to operational and procedural queries.
- Support the regulatory requirements of the on- boarding of customers, ensuring that the required ID documents have been requested from new and existing customers.
- Internal teams: Dealing, Registry Management, Payment & Reconciliation, Client Services, Transitions, Change and Development teams.
- External: Custodians, Fund Managers, Clients
- Proficiency in English, both written and verbal, is required, to effectively communicate with team members, clients, and stakeholders.
- 5+ years Financial Services experience – knowledge of Funds Management, Custody preferable
- 3+ years Unit Registry experience specifically with On Boarding of investors an advantage
- Good working knowledge of the financial services investment industry
- Very good knowledge of Microsoft Office suite
- Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – 6 minutes’ walk from Phromphong BTS or 10 minutes’ walk from Sukhunvit MRT
- Your Future: Retirement Program, Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays, Business Leave, Maternity Leave, Ordination Leave
- Your Wellbeing: Medical, Dental, Vision, Life Insurance, Annual Health Check Up, Employee Assistance Program, Parental Leave, Well-Stocked Pantry and Provident Fund Contribution
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Hands-On, Team-Customized, including company University
- Paid further education opportunities for employees who are eligible
- Extra Perks: Bonus Scheme, Stock(s) Allocation for employees who are eligible
- Welfare Committee: Discounts on fitness clubs, travel and more!
