Duration: 1 year contract
Budget: HKD30k-50k depends on experience
Working: Hybrid mode (office and home)
Ideal candidate - MUST have solid experience on mule account control, + fraud experience is a plus
Job Description
We are currently seeking a high caliber professional to join our department as Fraud Management Manager
Principal responsibilities
- Responsible for promoting and optimizing WPB fraud (including but not limited to Payment, Banking, Cards and Lending), fraud mule control monitoring and fraud management framework by balancing risk, customer experience and operational effectiveness
- Responsible for overall coordination in all WPB fraud and mule related incidents and adhoc events, including non-office hour supports
- Understand current and future WPB fraud risk and fraud mule risk exposure and able to drive different controls design and implementation to mitigate the risk
- Act as 1st line of defense for addressing WPB fraud risk and fraud mule risk including but not limited to advising business the fraud risk appetite, driving fraud mitigation and prevention control
- Clearly articulate the strength and weakness of existing controls, propose and liaise with appropriate functions for improvement
- Deliver fraud investment programs for achieving risk mitigation and supporting business growth through interlocking internal and external counterparts (including compliance, regulatory and Group policy-mandated initiatives
- Ensure all assigned tasks are delivered with quality and on time and meet with both group policies and card scheme requirements
- Support new business initiatives by assessing the WPB fraud risk and fraud mule risk exposure and coordinate with relevant functions to design appropriate controls
- Perform testing supports
- Assist business to manage incident, complaint and customer issue; study and feedback the deficiency to senior management
- Directly influence the operational effectiveness of the functional/functional unit
- Support line manager for project migration
- Support line manager and the business unit for any ad-hoc requests
- Degree in a related discipline OR other relevant qualifications
- Minimum 5 years' banking experience, preferably with exposure to retail banking business and knowledge of related regulatory requirements and internal guidelines
- With knowledge of AML, fraud risk management, criminal investigation experience, good analytical skill and fraud control operational procedures.
- Experience on project migration
- Knowledge on SAS, Feedzai a strong advantage to this role
- Knowledge on card fraud or card product is a strong advantage to this role
- Good communication and interpersonal skills
- Proficiency in both English and Chinese
- Agile methodologies or experience working in a fast paced risk management environment
