Maximum monthly salary: HKD38,000
Contract duration: 12 months
Requirement "must haves"
- Experienced in writing social content; strong in Chinese writing
- Cantonese speaker is a must
- Experienced in content planning, report analysis, project management
Job description
We are looking for a skilled Community Manager to manage the day-to-day operations of an interactive customer community for a leading bank. This community provides customers with an online platform to exchange their banking experiences and co-create banking journeys with the bank to best meet their needs. It also promotes customer advocacy through word-of-mouth marketing. As the Community Manager, you will be responsible for the following:
- Reviewing posts and comments published in the community by members on a daily basis
- Responding to customer posts and answering simple, unauthenticated inquiries
- Staying alert to incidents and complaints and escalating them as appropriate
- Sharing engaging posts related to banking topics on behalf of the bank
- Compiling a monthly newsletter with a member activity dashboard
- Creating engagement activities to maintain member interest and participation
- The candidate may be required to work specific hours on weekends and public holidays based on business needs.
The ideal candidate for this position should possess the following qualifications:
- University degree holder
- Excellent communication skills in both verbal and written Chinese and English
- Have good understanding of social media trends and popular culture, with a good sense of humor
- Good analytical skills and attention to detail
- Prior experience in banking or social media content management is an advantage