CANDIDATES

Reporting to the Director of Claims and supporting the Director in the day-to-day oversight and management of the Hong Kong claims function, you will be working in a multi-faceted and lively team environment. You will provide technical claims leadership internally and hands-on claims management services and solutions to clients. You will be expected to be responsible for your own development and immersion and building your profile in the insurance industry. We will provide training and support in your pursuit of knowledge at an appropriate level. The right candidate will find this job rewarding and enjoyable with a genuine work-life balance and real opportunity for career progression.

Job Description

• Provide a full range of claims related services and advice and guidance to clients on a day-to-day basis
• On-boarding and management of client’s claims portfolio to represent the best possible risk on behalf of clients
• Implement service standards and initiatives for operational efficiency and performance standards of the Claims function, including claims systems and processes
• Provide training and supervision of junior claims team members and other personnel as necessary and advise on additional training as required
• Support the Director of Claims for the creation and maintenance of Management Reports as required
• Compliance with local requirements

Skills and Experience

• At least 10 years relevant claims management in all lines of P&C claims, with at least three years in a supervisory capacity
• Experienced in claims servicing for local and international corporations, managing claims portfolios and providing claims solutions, data analyses and risk management advice
• Experienced in leading presentations and meetings
• Able to work independently and use initiative and provide solutions
• High level of analytical, numeracy and literacy skills
• Confident and has good communication skills 
• Calm and resilient under pressure, able to work flexibly to achieve tight deadlines/targets
• Reacts positively to change
• Ability to learn and share learning
• Has some experience of managing and coaching others in a team
• Networks and is able to build sustainable working relationships

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